Resources

Enjoy this collection of resources and tools I have created for various projects and articles.

If you find these useful, you can support me by using my referral link to subscribe to Medium and read my articles! If you need help implementing these ideas or any other UX consulting, contact me and I would be happy to help.


Business-focused User Personas Template and Google Slides Presentation (with Free Consultation!)

Create personas that matter! Elevate your personas from a UX deliverable that only you can nerd out with, to a crucial business tool that gets the whole product team on the same page. Having business-focused personas makes the prioritization of features crystal clear: everyone on the project knows what user behaviors are the most important to the business goals, and therefore the UX and development work can focus on the right areas.


Factors that influence UX

Diagram of all UX considerations
Diagram of UX considerations: 1) Context – Community & networks, Device, Location, Emotional state, Trigger events, Situation & environment, Tools and systems. 2) Behavior – Trust & confidence, Mental models, Preferences, Perceived value, Direct influencers, Desirability, Physical & cognitive ability. 3) Product – Content & messaging, Delivery & support, Usability & affordances

UX ecosystem diagram, useful for presentations to explain to stakeholders the full bredth of UX considerations. It also highlights that what many people think of as UX is really UI, and only a tiny piece of the picture (Usability & affordances).

I frequently use this as a slide to help define and guide research objectives.


Course: Get Started With Customer Research (When You Don’t Know Where To Start)

Get started with customer research - UX consulting

You’ve been working on a startup, design, or project and know that you need some customer validation to move on to the next step. If you’ve never planned and executed a research project before, it might feel like a big task. But it doesn’t have to be!

In this course, I will walk you through how to get started with customer research when you don’t know where to start. This course is for startup founders, designers, or product managers or members of any of these teams.

[Not currently open]